Cluster Install hangs

Trying to install oe instance of SQL Server 2000 Enterprise (32-bit) on a
Windows Server 2003 R2 Enterprise two node cluster. I am installing on the
node which the cluster group is currently on. Cluster group only contains
disk drives. I have an IP set aside for SQL.
Go through the installation, get to the point where you enter the IP
address. I add in the IP in the wizard and it accepts it - it moves it down
to the lower half of the screen. It is at this point I click 'Next' that the
install hangs. It hangs for about an hour. I have rebooted after each
failure. The only thing that is sent to the application log is this:
Hanging application _INS5576._MP, version 5.53.168.0, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Anybody see this before? Any ideas? Usually this is a straight forward
installation. Thanks in advance for any help.
TX:
Did you uninstall an instance before this happened? I'm having this exact
problem, and while there is a BUG KB Article about it
(http://support.microsoft.com/kb/293788/en-us); this isn't my exact problem.
The install hangs on the DialogShowSdDiskGroups action, but my conditions
don't match the article.
Maybe this will help you. If you have found another answer, please let me
know.
Scott Martin
"TX_KniveS" wrote:

> Trying to install oe instance of SQL Server 2000 Enterprise (32-bit) on a
> Windows Server 2003 R2 Enterprise two node cluster. I am installing on the
> node which the cluster group is currently on. Cluster group only contains
> disk drives. I have an IP set aside for SQL.
> Go through the installation, get to the point where you enter the IP
> address. I add in the IP in the wizard and it accepts it - it moves it down
> to the lower half of the screen. It is at this point I click 'Next' that the
> install hangs. It hangs for about an hour. I have rebooted after each
> failure. The only thing that is sent to the application log is this:
> Hanging application _INS5576._MP, version 5.53.168.0, hang module hungapp,
> version 0.0.0.0, hang address 0x00000000.
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
> Anybody see this before? Any ideas? Usually this is a straight forward
> installation. Thanks in advance for any help.
|||Yes, we got the install to complete. We think our issue was this: We had
some disk drives offline within another cluster group. Although these drives
had nothing to do with the installation of SQL, the fact that they were down
we believe caused the SQL installation to hang.
"ScottM" wrote:
[vbcol=seagreen]
> TX:
> Did you uninstall an instance before this happened? I'm having this exact
> problem, and while there is a BUG KB Article about it
> (http://support.microsoft.com/kb/293788/en-us); this isn't my exact problem.
> The install hangs on the DialogShowSdDiskGroups action, but my conditions
> don't match the article.
> Maybe this will help you. If you have found another answer, please let me
> know.
> Scott Martin
> "TX_KniveS" wrote:
|||I feel a little dumb now. I had a look at the other virtual servers, and one
of the resource names for a physical disk in ANOTHER virtual server was named
the same as the virtual server it was in. I didn't follow the KB Article
myself clearly enough.
Thanks for the response, it put me down the path of looking at my other
virtual servers.
Scott Martin
"TX_KniveS" wrote:
[vbcol=seagreen]
> Yes, we got the install to complete. We think our issue was this: We had
> some disk drives offline within another cluster group. Although these drives
> had nothing to do with the installation of SQL, the fact that they were down
> we believe caused the SQL installation to hang.
> "ScottM" wrote:
|||All cluster groups must be online or the SQL installer will hang/crash.
This is "by design" as far as I can tell.
Geoff N. Hiten
Senior Database Administrator
Microsoft SQL Server MVP
"ScottM" <ScottM@.discussions.microsoft.com> wrote in message
news:2AAD72E3-ABE5-48D9-8AC3-4559D8808C51@.microsoft.com...[vbcol=seagreen]
> TX:
> Did you uninstall an instance before this happened? I'm having this exact
> problem, and while there is a BUG KB Article about it
> (http://support.microsoft.com/kb/293788/en-us); this isn't my exact
> problem.
> The install hangs on the DialogShowSdDiskGroups action, but my conditions
> don't match the article.
> Maybe this will help you. If you have found another answer, please let me
> know.
> Scott Martin
> "TX_KniveS" wrote: